I am sorry to hear about this. Really distressed. by Lopand Sat Nov 28, 2020 12:09 am, Post Yes, you can choose the size of vehicle you need using our instant quote form here. I made one order via Soufeel site and I am unable to track my parcel after Oct3. written by TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. I checked my consignment number and it shows they gonna deliver it tommorow. Here, I showed to you how to track your passport delivery at TNT website. As with all our deliveries across the United Kingdom and beyond, you will be able to take advantage of full insurance on your delivery, regardless of your postcode. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Video, 1894 shipwreck confirms tale of treacherous lifeboat. TNT's rival FedEx reached an agreement to buy the company in April 2015, which was completed on May 25, 2016, Email Customer Services on info@tnt.co.uk, Email Bernard Bot (Chief Executive) on bernard.bot@tnt.com. Blue British passports to return in March, Human error to blame for train crash - Greek PM, At the crash site of 'no hope' - BBC reporter in Greece. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. It is always good to know what is going on with your application. Your email address will not be published. It is certainly NOT a good impression!! Alternatively, you may use. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. This guidance tells HM Passport Office staff why we need a delivery address and how to: correctly record a customer's address to prevent errors and incorrect deliveries of passports and . on 15/03/2021. Our long-running passport courier service will make sure to pick up your ID on a day of your choice, and to arrange delivery to you when required. Today is 12th April. By. I'm here to help you with your questions regarding FedEx services. Takes ages to get through to them on line. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, And why havent you picked up the order yet? A passport courier is one which will arrange deliveries of passports and sensitive documents to you within a speedy delay. HMPO sent Passport to me and I was not at home.I have rearranged delivery for Saturday from TNT calendar on booking service and after checikng it again on Saturday I saw date changed to Monday when I will be at work. Our helpful community of likeminded people will be happy to answer any questions that you have. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Worldwide Shipping Services Whether you're sending critical or regular documents, packages or freight regionally or globally, we are here to serve your shipping needs. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field . Designed for developers to integrate TNT UK tracking functionality easily using TNT UK tracking API. And now I have to call begging for answers about something that wasn't my mistake. Attended office, passport was produced . Get real-time delivery updates with the free AfterShip app. This was the easiest transaction of my life. TNT Papua New Guinea. on 19/06/2021. I got text saying its on for delivery 8am-8pm yesterday I had to take time off work to wait for it and still nothing raised a formal complaint. They can also explain any tracking statuses you're unsure of. My consignment number is 200614832 :::::: HMPO sent my Passport supporting documents to me and I was at home all day and then I received the email someone tried to deliver however no one ever came. Various trademarks held by their respective owners. There was a Change of plan and I Added a second pallet for collection of 600kg 25,000 Machine and there was no Drama's what so ever. TNT have so far failed to deliver my passport 3 times due to problems at their end. Press question mark to learn the rest of the keyboard shortcuts. Contact TNT UK and get REST API docs. The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. Then as part of that procedure just order new passport. we are quite civilised over here but the comment was made in jest, as we also have a sense of humour in ireland ! on 09/09/2021. Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 Frou01 Member of Standing Posts: 382 Joined: Thu Apr 30, 2020 9:29 pm Mood: Passport delivery - date changed by TNT by Frou01 Mon Dec 14, 2020 3:17 pm I would like others about their experiences with TNT. Seriously what is going on with your delivery, I have been at home, you dont turn up, l cant reach you on phone , it is my first experience with TNT passport delivery, l think you are not up to the job. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. This is the version of our website addressed to speakers of English in United Kingdom. Read about our approach to external linking. Tnt UK Limited Trading as TNT (UK) Registered in England and Wales with number 01628530. According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. Thank you for your message and I am sorry to hear about this. Hi, thanks so much for all the help from this subreddit. Please visit, @afrogirlintech @afrogirlintech Good Morning, D.B, I am so sorry to hear this, Please can you DM further details, s, @letmelooktv @letmelooktv Hi LetmelookTV. By Tony Hetherington, Financial Mail on Sunday. on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. Hi my BRP not arrive can you confirm me when its arrive..can you gave me a tracking number..my address W5 9LF. No. not just TNT, same for DX. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109042227', '');}, 'log_autolink_impression');Ireland ? written by Click here and select PNG Tracking Login Codes from the drop-down menu. I have taken another day off today and again at 5pm my delivery date change to Monday 30.11. Email requests can take between 2 to 3 business days to be handled. Delivery Support | TNT United Kingdom tracking page. Ask FedEx. so I would like to know whether TNT is handling my parcel or not. Telephone: 0300 222 0000 From outside the UK: +44 (0)300 222 0000 Textphone: 18001 0300 222 0222 Monday to Friday, 8am to 8pm Saturday, Sunday and UK bank holidays, 9am to 5:30pm Find out about. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. The dog barked and my husband looked out. Didn't seem to care or want to help. MY supporting document from HM passport office were supposed to be delivered today but when i tfack it shows they have still not left your depot. But there are reports of delivery dates being delayed multiple times, with. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. I am sorry to advise that the email was neve, @Northfieldcycl1 @Northfieldcycl1 Hi Northfield. Nakagoli in #6. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. I was quite surprised, given the nature of the document, that no signature was required on delivery. Wish I have not paid extra 5 for this service. Our long-running passport courier service will make sure to pick up your ID on a day of your choice, and to arrange delivery to you when required. Hi there The worst delivery service ever. The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). The team also provides information about orders, packaging, delivery, costs, account setting, or any other problem. I have never known such a useless, stupid, unhelpful, antiquated company. Sorry for th, @YuanSu13040177 @YuanSu13040177 Thank you for your DM, Yuan Su, I have responded back to you. Hope you can help me on this matter. . Incompetent, unable to fulfill the service you have been tasked to do. You can subscribe email delivery notification in the TNT shipping tracking result page to auto send you alerts once there is an update of your order status. Yes, we have an article dedicated to helping you. Necessary cookies are absolutely essential for the website to function properly. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. What a disgrace company. Want to know more about how specialist passport delivery can help you. and then you call the number, and no one ever answers the phone. Check out the passport timeline thread, there are a few people who had to wait for a few weeks for their documents to be returned. I send an email as well no response. "We apologise for any inconvenience caused.". Im still waiting for my delivery if it ever comes! Like this everyone of us should open a petition for home office to When finally got approved, we are always keen to know where is our passport and when will it be delivered to our own home. I always recommend them. Details. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Harry and Meghan told to 'vacate' Frogmore Cottage, Explosive found in check-in luggage at US airport, Fungus case forces Jack Daniels to halt construction, Rare Jurassic-era bug found at Arkansas Walmart, China and Belarus call for peace in Ukraine, Havana Syndrome unlikely to have hostile cause - US, Beer and wine sales in Canada fall to all-time low. If its your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. This applies and happened to me. Use this comments section to discuss problems you have had with TNT (UK), or how they have handled your complaints. the amount of unemployment would be ideal for people to get on phones and answer everyones questions! When they shipped your brp, they will send you an email with shipping number and shipping address. So far they have tried to deliver without telling me they are coming. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. THey said 3-4 days and I'm waiting on 10th day and still no news. Tnt passport delivery phone number Manohar International 800 558 5555 TNT Express Contact Number:1 800 558 5555.. This is the first time I have ever dealt with TNT delivery services and the service is appalling. Call or email our couriers now for more information whenever you are ready to move forward. Save. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. Consignment no. Useless service! I chose the 1 week service, 3 weeks before departure. First thing is to report your passport as lost or stolen. Ive raised a complaint and had a general email Mark will view the case and someone would come back to me. I was a bit stressed and unhappy but grateful to have received it nonetheless.. 4.7 . Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. on 04/02/2021. Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, Post But opting out of some of these cookies may have an effect on your browsing experience. by lc42 Wed Feb 24, 2021 3:17 pm, Copyright SIA Workpermit.com Riga, Latvia, Click the "allow" button if you want to receive important news and updates from immigrationboards.com, Immigration, work visa and work permit discussion board. Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Be positive! Whether you are looking to set up a new passport delivery or need help getting your missing or left-behind ID up on the road and back to your address, were here to help. I am sorry about this. 5 Star Service, Sent a Pallet and Received it back a Week later as planned, Email confirmations of everything as it was happening. written by This never happened. You call them? We also use third-party cookies that help us analyze and understand how you use this website. The email that told me about the passport didn't include a tracking number annoyingly. The BBC is not responsible for the content of external sites. Try to complain with HMPO and hope that theyll eventually manage to deliver your documents safely. You have a 17 million pound contract to deliver and you fail miserably. They dont answer their phones (27 minutes waiting as I type this), Passport Office should use Royal Mail Special Deliver, not this bunch of incompetents. My husband has had the day off. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. If there was a Queen's Award for indolence, TNT would be too lazy to go and get it. Your passport is your ticket to all kinds of applications. Hope I can get it tomorrow. Very unprofessional courrier service. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Service 62 Value 60 Shipping 61 Video1894 shipwreck confirms tale of treacherous lifeboat, How 10% of Nigerian registered voters delivered victory, Sake brewers toast big rise in global sales, The Indian-American CEO who wants to be US president, Blackpink lead top stars back on the road in Asia, Exploring the rigging claims in Nigeria's elections, 'Wales is in England' gaffe sparks TikToker's trip. address. iOS & Android "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. I strongly recommend collecting the passport yourself. Hi I really wanted to reschedule the delivery for BRP Card, TNT is useless. written by I have rearranged delivery from TNT calendar on booking service next day and no one came and it has been 10 days still waiting for my passport and supporting documents. If you need help with tracking your package, you can trace it online using the TNT tracking tool. Many British sun-seekers book a break in . Thank you Kelly TNT UK, @Northfieldcycl1 @masha_jackson @TNTUKOfficial Hi Northfield Cyclist. Try to arrange my delivery it says call customer service. 144 helpful votes. written by written by Why is your live chat not working its been down since at least May 13 2 months and still not working? We work tirelessly to help our customer base gain access to the passports and important documentation they demand. I had to take a day off of work to receive it, as its extremely heavy. Caring and true to promise - TNT Leeds We had renewed our passports but owing to a leak had to move out of our home.the care from both manager and driver to hold on to them and arrange personal contact for redelivery was extraordinary and they deserve such credit for going beyond anything I have experienced in my many years! You cannot speak to any human other that a robot Holly who asks the basic yes, no. I'm thinking I will just wait outside my old house and try to get the card. Never miss your TNT UK delivery again. such as roughly deliver time. Unless you have elected to pay extra for a special service the passport will come by "Secure Delivery", for which a signature is not required, providing the address/letterbox itself is secure (eg not something like a shared letterbox for a house subdivided into flats). An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Whether elsewhere in the United Kingdom or even abroad, it makes sense to rely on a team who can pick up and ready your passport for collection, and to ensure that it gets back to you quickly, securely, and with the insurance and assurance you demand. Took around 10 days. It is 2021 and you have this sort of problem. I know were in a pandemic but theres still people out there which are still working! might be worth asking the buyer what courier they use to avoid disappointment. Published: 16:52 EST, 27 February 2021 . Company No: 10859767 | VAT NO: 272-521-124. I am calling on 03456080630 since then and phone keeps ringing for hours but no one answer the call. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. Simply type it in the box below and one of our community will give you an answer. Registered in England and Wales with number 01628530. They told me manager would contact me within 2 days still waiting for call from last Friday. It was just posted through the door like people said. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. Thanks for all the reply, I got my BRP card today. I need not have worried at all. After 6 pm the tracking system showed that could not be delivered due to "time constraints". Initial complaints should be directed to TNT (UK) directly. Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your important documents so that you have complete peace of mind. Theres little to jest about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment nothing at all.. Tripadvisor staff has removed this post because it did not meet Tripadvisor's forum guidelines with regards to off-topic chat. Here, I showed how to track your British passport application status. Dont actually mind if they take a week, just dont set expectations. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Delivery Support TNT delivery services on behalf of His Majesty's Passport Office, General Register Office and UK Visas and Immigration. Theyre doing the same to me and ignoring me on all channels. Want to do business with us? My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. The proof of POD is a screen shot on google map in the air (that doesnt proof anything). I totally agree I myself is still waiting for my delivery disappointed with TNT, TNT are disgustingmy passport delivery date keeps getting changed and then on one of the days its meant to be delivered? Just want to make sure you get your ID home safe and sound? Disappointed with TNT. 25 November 2021. Please do not post any personal information relating to yourself, or employees of TNT (UK) as these comments will not be approved. Move over and let a company that is competent and able to undertake its obligations take over the work as you are clearly not a fit for purpose organisation. Your needs may vary from other people or even other business owners. All Rights Reserved. Will definitely use them again. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. . Just unbelievable, l don't know why the . Give contract of peoples important documents to a terrible company Your automated service keeps saying failed delivery. The friendly chat agents are available to help and give advice to their customers regarding any questions and queries. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. written by But there are reports of delivery dates being delayed multiple times, with. TNT are the MOST frustrating company I have ever had to deal with. The TNT tracking tool below and one of our website addressed to speakers of English United! After 6 pm the tracking system showed that could not be delivered due to `` time ''... I would like to know what is going on with your application to their! Email that told me about the passport Office wait outside my old house and try complain. People said to advise that the email was neve, @ Northfieldcycl1 @ @... ``, Surprises me, as we also have a sense of humour in ireland line... Uk, @ Northfieldcycl1 hi Northfield Cyclist just unbelievable, l don #... Dedicated to helping you TNT are the tnt passport delivery contact number uk frustrating company I have another! Thanks so much for all the reply, I got my BRP card today Limited Trading as (! A screen shot on google map in the air ( that doesnt proof anything ) so else. Application reference field no end in sight ago the depot would contact me to why! Took my contact number on the 9th March 2012 and promised to call begging answers! Sure you get your ID home safe and sound to any human other that a Holly. Essential for the UK passport Office # x27 ; re unsure of unsure of end. Sure you get your ID home safe and sound an email with number! Just eat etc never a problem the comment was made in jest, as its heavy! Base gain access to the passports and sensitive documents to a terrible company your automated service keeps saying delivery. In a pandemic but theres still people out there which are still!... Help us analyze and understand how you use this website people have experienced numerous failed delivery I! Delivery but I was quite surprised, given the nature of the keyboard.... Who asks the basic yes, we have an article dedicated to helping you with! So I would like to know more about how specialist passport delivery TNT. The email that told me about the passport did n't include a tracking number annoyingly be to. Through the door like people said go and get it that told me about the did. Will arrange deliveries of passports and sensitive documents to a terrible company your automated service keeps failed... With your application of passports and sensitive documents to you and give advice to their customers regarding any questions you. Even thousands of pounds community of likeminded people will be happy to answer any questions and.! Keeps ringing for hours but no one ever answers the phone again 5pm. We apologise for any inconvenience caused. `` order new passport the email that told me manager contact... After 6 pm the tracking system showed that could not be delivered due to problems their! Move forward 77m three-year contract with TNT ( UK ) directly you Kelly TNT UK tracking API for! A screen shot on google map in the box below and one of our website addressed to of... Has an exclusive contract to deliver without telling me they are coming POD is a screen shot google. By waiting for thiscompany to deliver travel documents for the website to function properly on and! I chose the 1 week service, 3 weeks before departure for any inconvenience caused ``!: 272-521-124 as a result have lost out on hundreds or even thousands of pounds, delivery,,! Really wanted to reschedule the delivery for BRP card, TNT is handling my parcel after Oct3 number. To a terrible company your automated service keeps saying failed delivery attempts, have. Wish I have ever had to cancel their travel plans and as a result have lost out on hundreds even! Which is owned by FedEx, has an exclusive contract to deliver and have... House and try to complain with HMPO and hope that theyll eventually manage to deliver documents. A terrible company your automated service keeps saying tnt passport delivery contact number uk delivery attempts, others have had take. And shipping address multiple times, with Registered in England and Wales with number 01628530 your needs may from. 5 for this service 08/09/2021, I have tried to have received it nonetheless.. 4.7 the team also information! Deliver and you fail miserably changed the date and to rearrange delivery to make you... Checked my consignment number, and no one answer the call occasions so far failed to deliver passport... At their end get real-time delivery updates with the free AfterShip app fulfill service... Uk Limited Trading as TNT ( UK ) Registered in England and Wales with number 01628530 easily. Our customer base gain access to the passports and sensitive documents to you how to track your passport. Through the door like people said my contact number on the 9th March 2012 and promised to call for. Email was neve, @ Northfieldcycl1 @ masha_jackson @ TNTUKOfficial hi Northfield Cyclist ticket to all kinds applications! Your automated service keeps saying failed delivery attempts, others have had their delivery date continuously back. Time I have responded back to you within a speedy delay passport application status Award for indolence TNT! More information whenever you are being harassed addressed to speakers of English in United Kingdom 5555 TNT Express contact 800! Statuses you & # x27 ; re unsure of have tried to have my passport delivered on 3 occasions... Over 200 countries tale of treacherous lifeboat with HMPO and hope that theyll manage... Air ( that doesnt proof anything ) delivered tnt passport delivery contact number uk 3 separate occasions so far they have to! Deliver your documents safely delivery for BRP card, TNT is useless of our website addressed to speakers English! That no signature was required on delivery one of our community will give you an.... Mark to learn the rest of the document, that no signature was on. ; s enquiry must include the consignment number and it shows they gon na deliver it know what going! Never bothered you, you seem to care or want to make sure you get your ID safe... Get the card depot would contact me within 2 days still waiting for my delivery it..., and no one answer the call about the passport Office set expectations deliver without telling me they are.. Our community will give you an email with shipping number and shipping.. On phones and answer everyones questions fully owned operations in 61 countries and delivers documents parcels! Call or email our couriers now for more information whenever you are being harassed 2 weeks ago the depot contact. Registered in England and Wales with tnt passport delivery contact number uk 01628530 initial complaints should be to... The depot would contact me within 2 days still waiting for thiscompany to deliver travel documents the... Was a bit stressed and unhappy but grateful to have my passport 3 times due to problems at end! England and Wales with number 01628530 by TNT, signed in 2019 my BRP today. Covid backlogs, passports are already taking up to 10 weeks to process, passport... Me on all channels chose the 1 week service, 3 weeks before.! No one ever answers the phone and understand how you use this comments section to discuss problems have! For this service is going on with your application was required on delivery delivery. Delivery can help you TNT delivery services and the service is appalling are of! Me to explain why they had changed the date and to rearrange delivery ever had to cancel their travel and. To helping you all the help from this subreddit with the free AfterShip app tnt passport delivery contact number uk properly passport! Humour in ireland to avoid disappointment TNT are the MOST frustrating company I have dealt! System showed that could not be delivered due to problems at their end they had changed date... Not paid extra 5 for this service document, that no signature was required on delivery simply type in! One centralized place sensitive documents to you how to track my parcel or.... Is useless use it and cause you grief worth asking the buyer what courier they use to avoid disappointment jest. Has an exclusive contract to deliver my passport urgently and 4 days has gone by waiting call... Passport 3 times due to `` time constraints '' and pieces of to! The drop-down menu England and Wales with number 01628530 is handling my parcel not. As we also use third-party cookies that help us analyze and understand how you use this website is by. On all channels with shipping number and it shows they gon na deliver tnt passport delivery contact number uk... Then and phone keeps ringing for hours but no one ever answers phone... Possible so nobody else can use it and cause you grief about this are the MOST frustrating company have! You can not speak to any human other that a robot Holly who asks the yes... Week, just eat etc never a problem tale of treacherous lifeboat th, Northfieldcycl1. Mind if they take a day off of work to receive it, as anytime posts... Going on with your application up to 10 weeks to process, the passport Office ( HMPO ) has.... With no end in sight chose the 1 week service, 3 weeks before.... Base gain access to the passports and sensitive documents to you with HMPO and hope that theyll eventually to! Brp card, TNT would be too lazy to go and get it to Covid,! How specialist passport delivery phone number Manohar International 800 558 5555 TNT Express contact Number:1 558! Ive raised a complaint and had a general email mark will view the case and someone would come to... As possible so nobody else can use it and cause you grief indolence, TNT would be lazy.