I'm happy that everybody moved fast. I was able to close within 30 days. If you're ready to change your address, we are here to help you find the home for you. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. How it Works We offer a 10-year structural warranty and a one-year warranty on most other components. It felt like he was trying hard to make me back out of the deal. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). He responded back and said, I am not at work, ask on Thursday. I bought my house Dec of 2022. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. very frusterating. So maybe he wants to sell it to some of his friends. The entire experience and everyone we worked with were up front, honest and wonderful. Here are some key takeaways from my homebuying experience: 1. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. My sales guy, Tommy, was marvelous. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. Since you were approved for financing, the earnest money no longer qualifies for refund. LGI Homes At one point, I sent your sales agent and text asking for an update. It's right after you sign some papers, and you give up your interest money. Ed Lovin is a idiot and trying to force feed his opinion down my throat. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. You could see that it was brad nailed down, but it still wobbles. I had told him one day that I wanted to come into the house, and he met me here. They're working on replacing it. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. These townhomes are brand new and it is unfortunate to get this kind of customer service. Even if it was delayed, if there were communication, like, Hey, Sai. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. I'm an immigrant. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. LGI Homes will insist that you use their preferred lender - Loan Depot. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. He was just very defensive and he was rude about it. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. Learn more about the LGI way Wont never recommend anybody to this company. Im sure this is not a one-off complaint. Terrible company that doesn't honor their new home warranties. It was one of the other builders. While the house was being built, our communication with LGI was very minimal. MHBR No. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. I believe it is a faulty breaker and needs replaced. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Dundee, FL 33838 In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. Its location on this page may change next time you visit. Congratulations on your new home! Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. I went over there and I talked to them. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. Do not expect LGI homes to do any warranty work if you buy a home from them! Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. I don't have to use one of the bedrooms or my dining room as I was using in the other house. This is a brand-new house, so they should replace the board. Martha Rose, Broker. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. Finally.. She responded and answered the questions, and kept me up to date as to where we were in the process. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. And come November 11, still not ready. I wanted to take back my ernest money and they wont give it back. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. The building side is a little hit-and-miss. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. LGI Homes is a leader in the home construction industry. The front door doesn't close all the way, you can see that it's not hanging properly. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. He did the walkthrough of the house. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. The homes are built with poor quality and they give you the cheapest materials. We've had to move furniture and food racks and table and chairs into another room for storage. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. I am always there for my clients. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. I closed on November 21st even with some of the things still missing. There were things that we weren't prepared for but we waited it out. 10/10 wouldnt recommend we never received any information about the houses after our visit. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. Check to see where the actual problem is and install the deflectors. As far as the home, there was damage. LGI Homes was very helpful and informative throughout the process. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. About two years ago, I visited LGI's office and learned about LGI and their homes. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. They did everything in that one week. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. We had to go through our realtor to get information constantly cause we were never hearing anything. It was very weird. I told him I was frustrated and at that point, Rick started yelling at me. Hi Claudine, we are sorry to hear about the issues you've been experiencing. I never had any bad remark in my rental history. Nothing on our website should be construed as legal, accounting or tax advice. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. So, I said that's not gonna work. Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. The floor keeps coming up. Call: (386) 388 . Until after several calls/texts. A link has directed you to this review. In the beginning, he was communicative, the first couple of days or first few weeks, at least. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Thank you. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. That kind of experience, I would have expected the two weeks before the closing. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. It was pleasant. There were a couple of things that they said that should have been changed probably at the beginning. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. Some of the cabinets in the kitchen were scratched and I pointed them out. We finally got in touch with our construction manager five days before we closed. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. It wasn't that great though seemed to know what they were talking about when I got an answer from them. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. They were apprised of my situation. He would walk out to the house. I have an important question to ask them regarding the defective hardie board siding installed on my house. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. Rosann Boyett Garcia This is not an offer to lend. Super rude. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. If you're ready to change your address, we are here to help you find the home for you. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. Claim it and get a lot of features. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. But all in all, it was not a bad experience. But on the flip side, the LGI finance side was very good. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. As you can see by the attached photo, it is only 62 in the house. Today, the cabinet company came and put the missing crown molding on all the cabinets. To provide you the best experience, our website uses features that are not supported by your current internet browser. Stainless steel side-by-side refrigerator. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. I was told they would all be fixed the next week. and water is coming in. We regret buying this home. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. Please let me know, I would be more than willing to start an action law suit- Click here to get notifications about new complaints of LGI Homes. Anyone can write a Trustpilot review. My estimated closing date was changed THREE times. I filled out the contact form, and someone reached out. No stress, no hassle, they take care of their customers. Their customer service absolutely sucks. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. We are also glad to hear our team has provided you with prompt communication about the items in your home. We are also happy to hear our team has addressed your warranty items. I breathed relief that we won't be cutting this too close. And when the closing date was coming closer, the communication got less to no communication. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. This review was chosen algorithmically as the most valued customer feedback. We put the $1,000 down just to hold the property. We had to sit here over a weekend with no air conditioning so that they could come back out. If you see problems imagine what you can't see. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. This is frustrating. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. If you notice defects after the fact, submit a work order on the website. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. Lawrence was the first one that called, and he was supposed to take care of my friend and I. To learn more about our brokers process, please visit LGIHomes.com/Brokers. Unfortunately, at that time, I didn't have the down payment so I had to wait. The only things that they didn't have were washers and dryers. Someone will be reaching out to you shortly. LGI uses a unique building model that helps streamline processes without sacrificing quality. We were only out a couple of hours that it was actually down so it really wasn't too bad. I was, What am I supposed to do? I have called Mr. Russell at least 3 times in the past month, but he hasn't returned the calls, nor has he scheduled any work. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. No need to worry, weve got you covered! It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. We've had to submit warranty tickets already and things seem to be moving forward. The only time I heard from your sales agent was when I reached out to him. We hope you continue to enjoy your home for years to come. Were just happy we did because of the turnout of how everything ended up. Hi Derek, thank you for taking the time to leave a review! Im sure this is not a one-off complaint. 6/26/2021. We fell in love with the size of the yard and we liked the house. License No. I believe the way they were treated and spoke to, is the least LGI can do. They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. Everyone has their experiences. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. And they offered me a good plan to buy a house there. I would appreciate a quick response. We're different from other homebuilders, and that makes a difference for you. And Thomas, the building manager, was also very supportive, very open about everything. Each time I called, somebody would answer. This will surely increase the credibility of your complaint. The home of your dreams may be closer than you ever thought. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Thank you. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. He got me one of the planks from the flooring that's installed because I love this floor. Maybe he just wants to sell the house for a higher price. We appreciate your feedback, as we are always striving to improve our process. Why do yall waste people time??? It felt like maybe he didn't want me here because I'm not American. But Luke was great. Our loan officer Carrie Budds singlehandedly saved this deal. 2023 Trustpilot, Inc. All rights reserved. He told me all the issues that we might have up ahead. How do I know I can trust these reviews about LGI Homes? He took us around the community with already built houses. Incentives and seller contributions may require the use of certain independent lenders or title companies. Was not thrilled with LGI, however Liz in the office in Linda ca was great! We got pushed back almost a year. Then there was no phone call and he didn't show up. Our continued improvement is dependent on your feedback. You will save money on energy costs. I cannot find a customer service number online either Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. But when you're buying a home, you can't just go in there expecting perfection. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. And that's why I brought two of my friends, and we have both houses in the same community. So, that was when my friend went into the office. Fix crack and mend exterior walls. That was another thing that Tommy did. We assure you that this is not the typical experience with LGI Homes. Click the button below to start your journey today! My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. There were tiles missing in the bathroom. They want to have a meeting with me & the wife to discuss it. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. We will close on this date." LGI Homes is a premium home builder. Save your time and buy a better quality home because LGI is not it! Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. I have a circuit breaker that trips on almost a daily basis. We appreciate your patience as our team works to fulfill your warranty requests. He should not be in a position where he communicates with people at all because he's a liar and he's rude. I'm one of only two people that live in the community. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. Thank you! This company is horrible! BC721730. They had to move the people that were supposed to move in on 14th to a different apartment. Congratulations on your new home! It goes from one side of the wall to the other side. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. rosann.[protected]@gmail.com. We are happy to hear that you had a great overall experience with our team. Unsubscribe at any time. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". We use dedicated people and clever technology to safeguard our platform. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Brandon was really informative and knew what he was talking about. I was depressed. Enjoy reading our tips and recommendations. Should I just back out? My friend said, Don't back out. I liked the house but it does not go the school district where my son goes to. Explore Our Premier Locations Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. All your priorities before kind of evaporate, and you got new priorities. It was not done. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. Congratulations on your new home, we hope you continue enjoying your community! It's about 6K to rebuild on a house that was new when we noticed the problem. License No. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. We are sorry that we were unable to find the right home for you at this time. Please reply back. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. The homes are very well insulated and come with a great HVAC system as well. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. Then he started saying that they never do that, even though OEC said that they do it all the time. Its a brand-new home so you cant get too mad about it. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. I got a couple emails from him here and there. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. WV Martha Rose, Broker. Water was leaking out of the hallway light fixture. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. I cannot in good conscience recommend LGI homes. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. It was so easy. Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. We are happy to hear you had your items and concerns resolved. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. This is a second request for finishing the already closed and paid for property. That's fine. This complaint was posted by a verified customer. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. Loved LGI homes. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. We're just getting a few of the little things corrected but it's going okay. 8770. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". To whom to may concern, Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. I bought my new build LGI home in November of 2019. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan.