I consider that excellent service fro Celebrity and my TA. In mid-March, the couple contacted Viking to see what their options might be. But all of these excursions last only one and a half to two hours per day. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Viking Cruise lines, horrible. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Big Mistake! 6. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Free shipping for many products! Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Location of This Business. I can't believe this is legal! We paid $1325. We both have autoimmune conditions. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Also post #22 cites the procedure and due date tom request cash. Heres funny math on an airline refund in 2019. It was cancaled by Viking. Cookie Settings/Do Not Sell My Personal Information. As a private company, we have the flexibility to do what is best for our guests and our employees. And I have a miserable autumn date to sail on, she adds. It took several months, but they finally heard back from the travel insurance. Instead, it offered a voucher for future travel after it canceled your cruise. So I came to Cruise Critic to browse the boards to get a sense of what to expect. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. I appealed twice and they still refused a refund. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. If you need help with any problem,please contact us through this form. Plus, we have insightful letters, insider tips, and more. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. CC Help Jenn The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Now it wont refund my $3,606. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. I booked a trip of a lifetime to celebrate my 60th Birthday. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. YodaMom, December 19, 2011 in River Cruising. The booking must be cancelled before applying for a refund. I would not recommend Viking River Cruises to anyone. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! . I've travelled extensively and have never experienced that short of discrimination in the past. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. :rolleyes:). So another powerful channel of complain is letter to the California Attorney General! I can't get a response to my messages. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. What Viking advertises in not what you get. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. How do you ensure profitability? Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. If you dont see it, ask for it. Viking has an office in California. Business Started Locally: 1/1/1997. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We just recieved notice they are sailing in September 2021. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Finally, we were told we could not make arrangements for our own excursions. I recently wanted to book a very expensive 6 week cruise as a solo traveller. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Its been eight months. Sears couldnt deliver my appliances. Read (or re-read) post #24 above. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . How will you calculate the voucher? Then what? There are historically low water levels this year. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. This has always been Vikings ambition and will remain so. We even had the insurance! CC Help Jenn operators in regard to the cruises described herein. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Viking has an office in California. Review tags are currently only available for English language reviews. Refunds are made upon receipt and depend on the working times of banks. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. With all Cruise cancelled, but refused to give us a refund. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Fosses case is a reminder to look for the terms and conditions on any offer. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. If they got enough complain, they might open an investigation. Vrbo took my $1,270! This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Cruise was amazing! We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. But all was not lost. After 24 months, if you are unable to use your. Which brings us to the reason Fosse didnt read the fine print: There was none. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Will I ever see my refund from Pacific Holidays? The "free" flight from Venice was arranged by a Viking booking agent. How can they do that to passengers. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. You'll find it cost considerably less. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. 2 0 obj 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. But whats this $452 bill? But by then, the price increase had claimed the voucher plus an extra $628. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Any balance after Viking issues the vouchers is returned to you in cash. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. When we purchased this cruise, we paid for Deluxe Accommodations. My Samsung tablet wont hold a charge. Plus, the ride to the airport cost us $49.00 each. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. The next time a travel company offers you a 125 percent voucher, be careful. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Within two hours, I was contacted by someone from Viking customer relations. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Family members had all paid. The Irrawaddy is the largest and most important river in Burma (Myanmar). In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. You have to fly in via the UK only'. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. 20Ticket % 20Contract_EU.RU.UK.pdf it builds a history for the next time Viking dare pull... Letters, insider tips, and more applying for a refund expensive 6 week cruise a. 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