Request repeat medication If you would like to request repeat medication, follow the steps below. NR17 2AF Map. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Sleep like a baby. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Send secure messages to your GP. Check symptoms, find possible treatments and find out when to seek help. Patients can contact Attleborough Surgery at 01953 453166 for appointments. NR17 2AS Map, Queens Square SurgeryQueens Square NR17 2AS Map, Queens Square SurgeryQueens Square The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Website and Digital Marketing by White Bear. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Or they might be able to let you know when it's ready to collect. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Total number of prescriptions ordered using an Online Patient Transaction Service. Request repeat medication or managing existing requests. Station Road SurgeryStation Road Ask your GP surgery which service your GP surgery uses. You can add or change your nominated pharmacy in the. Manage an account on behalf of another patient or relative. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. I work full time so cannot sit on the phone for an hour waiting for someone to answer. 82.88% with recommended measurement, out of 2,698 patients. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. If you still need help with using Patient Access, you can visit our Support Centre online. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. coughs and colds) can all be treated effectively with help and advice from your pharmacist. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. There is currently an issue with the Patient Access service. 56.78% were satisfied, of 213 respondents. If not, you'll need to order your medicines from your GP surgery each time. Flu vaccinations - Under 65 At Risk Groups. We will use a cookie to save your choice. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. You can also find out if you are entitled to free prescriptions. [subject to staffing levels as a result of Coronavirus]. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Repeat medication. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Practice365 Privacy Policy If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Or they might be able to let you know when it's ready to collect. Attleborough We will use a cookie to save your choice. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. The Account option, which is visible once your name is selected. Health services you can access online. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Station Road SurgeryStation Road The website wasnt working. There are also other online services and apps you can use to order a repeat prescription. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. As I type this I am number 15 in the call queue! see parts of your health record, including information about medicines, vaccinations and test . Please allow 2 working days before collecting your prescription. Do not submit any queries about your medical condition or medications. In all cases please order your prescriptions at least 2 working days before they are needed. Send secure messages to your GP. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Messaging. Find out how to renew your repeat prescriptions. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Attleborough Medical record. View and share your medical record. More information on the service can be located here. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. In future you may wish to consider registering for our Online Services. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Admin enquiries. NR17 2AF Map. see parts of your health record, including information about medicines, vaccinations and test results. Some high street pharmacies also deliver. You have nominated your pharmacy of choice. View and share your medical record. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. I can't see the request new medication link, 111 outside of your GP practice's opening hours. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Before you make your choice you can read more about our cookie policy. By asking your local pharmacist to request on your behalf. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. We will use a cookie to save your choice. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Check with your GP practice to see if they offer the service. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Attleborough surgeries take not it can be done. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Including Station Road and Queens Square branches. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Menu Attleborough Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. NR17 2AS Map, Queens Square SurgeryQueens Square We are working hard to resolve it. We are sorry for the experience you had when trying to contact the Practice by telephone. Analytical cookies send information to Google Analytics. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . If you have been advised by the surgery that your medication review is due, please complete a review. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Attleborough Surgery is a GP practice in Attleborough, Norfolk. Toggle navigation Find-My-Doctor.co.uk. NR17 2AS Map, Queens Square SurgeryQueens Square Order Now. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. 96.90% had confidence, of 215 respondents. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. View the cost of prescriptions on the NHS website. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Message your practice. Attleborough In future you may wish to consider registering for our Online Services. You . 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