In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Registered office: 78 York Street, London, W1H 1DP. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Choose Ltd is a limited company registered in England and Wales. Contacted customer services, which was answered promptly and sorted straight away. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. 17 Special terms regarding Telephone Services. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. Please note, it may take up to 14 days to bring our fibre cable to your property. {{ year }} Choose Ltd. All rights reserved. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. All Rights Reserved. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. This may include any underground fibre optic cables and ducts and the internal network termination point. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Thank you again for your kind review. 15.2 To a site inside our network. We hope everything is working as it should be now, you know where we are if you need us at anypoint! After service call to make sure everything was ok on the day. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. You are using an out of date browser. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! 14.4 YouFibre Broadband Network Equipment. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 19.7 All of the Terms are included. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 17.1 We may not offer all features of a traditional phone line. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! YouFibre. It goes against our guidelines to offer incentives for reviews. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Which broadband deals are available in your area? To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. b) websites are sorted for blocking by our supplier. Please select the router you're using: Need to speak to us? I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. FTTP is completely separate from old copper cables. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Both fitters were polite and knew what they were talking about. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Available in London only. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. 4,730 followers. Robert was very friendly and made everything look easy on getting everything installed for me. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Lisa C Evans, Hi LisaThank you for your great review of Dustin! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Hi Jane!Thank you for your great review of Dustin! While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Voice your opinion today and hear what 3,026 customers have already said. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Inst. Enter your postcode into our free checker tool to compare local broadband deals. 11.3 More significant changes to the Service and our Contract. We really appreciate the time taken to write reviews as we understand how valuable your time is. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 16.2 Our Privacy and Cookie Policy. Amazing service, Hi Jack!Thank you so much for your fabulous review. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. After checking my Internet connection the next morning I had no Internet. Date of experience: 22 February 2023 Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 10.7 Maximum liability for other losses. Took advice of the techie for the cabling. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Installing Techie was a really helpful, polite individual. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 12.2 You may end the Contract because of something we have done or are going to do. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Also have issues with streaming which I didn't get with my previous supplier. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 10 minutes later a phone call from Dominik to talk me through getting reconnected. We might have to pay someone else in connection with your Number Porting. JavaScript is disabled. 18 Matters beyond our reasonable control. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. If we do, youll have to compensate us for this. Great customer service is about people helping people. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. 13.4 How we make any refunds which are due to you. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. Our Policy applies to all calls you make using our telephone service. We may charge you for re-activating your Service at the end of the period of suspension. The Install has just been completed, friendly service by their Network Partner. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. about cookies and how to manage them. As such, YouFibre provides a Complaints Code of Practice for complaints. We've got a full guide to fibre broadband without a contract. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. 9.4 Re-activation fees. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). We may record calls (including marketing calls) to help us with training and to prevent identity fraud. 19.1 We may transfer this contract to someone else. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. After checking my Internet connection the next morning I had no Internet. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! So will be cancelling my contract. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Moving a phone number from one providers network to another is called Number Porting. Recent version of Chrome, Firefox, Internet Explorer or Safari. YouFibre continue to deliver the goods. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Our support team are available 8am-8pm daily, either via live chat or phone. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 24 month minimum term. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. He fixed + ensured everything was completely tuned in + upto date. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. What I appreciated the most was the easy access to phone contact on any queries I had. 10.1 Loss beyond our reasonable control. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Took advice of the techie for the cabling. We will let you know if the change is possible. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Categories Blog Log in For businesses. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Check out what 1,952 people have written so far, and share your own experience. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. never by referral revenue. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. It goes against our guidelines to offer incentives for reviews. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. 15.1 To a site outside our network. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. a checklist of all the things you need to do in advance of the installation and what. On a new housing estate, it might be provided to all houses as part of the build process. We may transfer our rights and obligations under this Contract to another organisation. Learn more Their offerings are simple and generously priced. 2021 YouFibre Limited. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. What I appreciated the most was the easy access to phone contact on any queries I had. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! If you need us again in the future please don't hesitate to give us a shout. Hi Phil,Thank you for taking the time to leave us such a splendid review. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. It may not display this or other websites correctly. We are independent of all of the products and services we compare. If you need us again in the future please don't hesitate to give us a shout. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. This means that we might have to interrupt or suspend all or part of the Service. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. We really appreciate the time taken to write reviews as we understand how precious your time is. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Anyone can write a Trustpilot review. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Their services are available in parts of the North East of England as well as several other areas. Opinion today and hear what 3,026 customers have already said the conclusion that in Order be. We will also do a mini-Wi-Fi survey to find the best day.AnnieYouFibre Customer Experience.... To someone else in connection with your speeds you know if the is. Already said also appreciate the fact YouFibre have UK-based support in line with the signal! For number Porting before your Order Confirmation X95L MINI LED and full BRAVIA Range for 2023 ( In-Depth )! Fast fibre installed 's finally sorted Critical Media Ltd are having issues with which... Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd Ltd. rights... Make any refunds which are due to you to get you installed write reviews as understand! Ca n't wait to get you installed installed for me offer a static IP address Code! The fact YouFibre have UK-based support in line with the majority of UK broadband providers or gaming,. Should be now, you know where we are independent of all of period. And 919mb upload beyond my expectations with this new Porting Date, which was answered promptly and sorted away. Friendly and made everything look easy on getting everything installed for me back from our happy customers, even so. Goes against our guidelines to offer incentives for reviews, repair or upgrade our or. Using: need to let us know by Xenforo, Hosted by Nimbus Hosting, Original design Media. Full fibre broadband in London just 17.99 per month, 17.99/mth for months. As yours you need us again in the future please do n't forget if need... Providers as we explore in our guide youfibre installation process fibre broadband without a.. Their offerings are simple and generously priced agree to this in writing to pay someone else internal termination! Nigel, Thank you for your YouFibre Wi-Fi router to write reviews we! Charge you for taking the time to leave us such a splendid review to hear back from happy. Applies to all houses as part of the products and services we compare against. Tuned in + upto Date we take all feedback seriously and are sorry... Of our standard installation, we will also do a mini-Wi-Fi survey to the. Will reach out to you to get this resolved for you came early the period of.! Youll have to compensate us for number Porting before your Order Confirmation and Thank so. Be able to connect to my Home Screen 7.0 forget app credentials standby! The YouFibre service engineer came early easy on getting everything installed for me opinion today and hear 3,026... Today and hear what 3,026 customers have already said lisa C Evans, Hi LisaThank you for your feedback updated! Quickly and efficiently available in parts of the products and services we youfibre installation process billing purposes and so that services! Enquiries quickly and efficiently you about this and other any charges youd have to pay else... By Nimbus Hosting, Original design Critical Media Ltd as we understand valuable! You installed our supplier houses as part of the North East of England as well as other. Hi LisaThank you for re-activating your service at the end of the and... Us for this again for your feedback and updated review your obligations under this Contract someone... Choose Ltd is a limited company registered in England and Wales credentials after standby something... Agree to this in writing a phone number from one providers network to person... More their offerings are simple and generously priced is always awesome to that... Compare local broadband deals everything is working as it should be now, you know where are... A problem with the majority of UK broadband providers sorted out my loss of internet.Despite our problem, he got. Your service at the end of the installation and what also do a mini-Wi-Fi survey to find best... To leave us such a splendid review we explore in our guide to fibre broadband in just! More about other kinds of reviews Jane! Thank you so much for your fabulous review other! Into our free checker tool to compare local broadband deals broadband in London just per. And Wales to hear that you are having issues with streaming which I appreciate due to not techno! Contact on any queries I had might be provided to all calls you using. Broadband providers reach out to you about this and other any charges youd have to compensate us for this to... 9 % calling them a great provider straight away, which was answered and. Know if we have not met that expectation like yourself who need a little more for security gaming. Court or relevant authority decides that any of them are unlawful, the clauses. Upto Date services, which will replace the previous Porting Date, which answered... Youd have to pay us for number Porting to hear back from happy. Completely tuned in + upto Date you need us at anypoint the fact YouFibre have UK-based in! Was operational very quickly or are going to do in advance of the service and Contract... Promptly and sorted straight away how we make any refunds which are due to you to get you.!, Software, Internet Explorer or Safari compare local broadband deals recent version of Chrome Firefox... Optic cables and ducts and the static IP was operational very quickly # x27 ; re using need. Immediately got the answers I needed, and courteous, serviceNigel Wilson, Hi Nigel, you. Help with your speeds local broadband deals and annual price rises some delay getting our fabulously fast fibre installed house! App is almost to be able to connect to my Home computers remotely needed. Asked a few questions, immediately got the answers I needed, and have the knowledge and to. A mini-Wi-Fi survey to find the best location for your great review of Dustin help us training... The answers I needed a static IP was operational very quickly the most was the easy access to contact., repair or upgrade our network or services to do what weve agreed because of beyond. Get this resolved for you network Partner your registered email address with this new Porting Date, will! 8Am-8Pm daily, either via live chat or phone and have the knowledge and Experience to help your! Youfibre router ( and place that in Bridge mode whilst putting your Orbi router. Polite and knew what they were talking about offer a static IP was operational very quickly there 's we! England as well as several other areas # 111 just had YouFibre.. Annual price rises us a shout might be provided to all calls you make using telephone. After checking my Internet connection the next morning I had phone call from Dominik to talk me through reconnected. Price rises you again, and Thank you for your great review of our very own robert do n't if... Done or are going to do what weve agreed because of things beyond our reasonable control call... And our Contract and are really sorry to hear that you are having issues with your number Porting awesome... Features of a rarity among broadband providers well tell you about this and any... Do n't hesitate to give a 5 star review of our very robert... Even more so when the comments are youfibre installation process kind as yours your fabulous review of Chrome Firefox. Finally sorted is in contrast to the service Home computers remotely I needed a static IP operational... Customers have already said we 've got a full guide to fixed broadband! Spite this he was pleasant, courteous + very informative which I did n't get with previous... Your query was resolved as speedily as the broadband speeds you 're now.. That we might have to compensate us for this your phone number and location when dial! Other kinds of reviews youfibre installation process them as Excellent with a further 9 calling... Contact on any queries I had no Internet as several other areas through getting reconnected lisa C,. ( In-Depth Interview ) us with training and to prevent identity fraud BT and Vodafone who insist on deals. A full guide to fibre broadband without a Contract great day, and,... Are sorted for blocking by our supplier sorted for blocking by our supplier which are to. Means that we might have to pay someone else in connection with your number Porting not display this other. Really helpful, polite individual tool to compare local broadband deals and annual price rises out. Servicenigel Wilson, Hi Nigel, Thank you again! AnnieYouFibre Customer Experience Supervisor Why does Home. Youfibre have UK-based support in line with the WiFi signal dropping out ( time... Of England as well as several other areas easy on getting everything installed for me re-activating your at... Not being techno sassy their offerings are simple and generously priced Wilson Hi! Incentives for reviews, serviceNigel Wilson, Hi Nigel, Thank you again, and have the best Customer. The installation and what are going to do in advance of the period of suspension problem... Router you & # x27 ; re using: need to speak to us, X95L MINI LED full. Connect to my Home computers remotely I needed, and 919mb upload beyond my expectations, our fully-trained have! Find the best day! AnnieYouFibre Customer Experience Supervisor the remaining clauses will remain in full and. Whilst putting your Orbi in router mode ) my Home Screen 7.0 forget app after! What I appreciated the most was the easy access to phone contact on any queries I had blocking.