So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. How can I unlock U-Bolt Pro if battery runs out? I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. Share it with your friends so they can enjoy it too! Check that your phone has a signal and that you have enough battery power. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Mine just started doing the same thing two days ago, luckily I had my key. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. Narpult Smart . Do not use a power drill for installation. If you delete the app and start over it still scans the lock as a previously registered lock. Did someone else try using their fingers before yours? But for me, those are two of the major features I was looking for. That way, the support team can help you in the most efficient way. You can check using other users' fingers to verify the fingerprint function. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Set . The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. We partner with OnTech, who are independent of U-tec. U-Bolt Series U-Bolt Pro Series. You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. new keypad/fingerprint unit - works well. Its an essential part of how the device works, and it must be updated to fix bugs or add new features. The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo. Limited by date and hour. Reset the lock to factory default mode, then check if the fingerprint verification is functional. You can see a Log of whos entered and exactly when they did Fix the alignment of the lock. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. This includes the location, Bluetooth, Camera, and so on. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. This is caused primarily due to errors in the installation process by the customer. Youre not liable for any delivery damages. With 6 active people living at home, it is super convenient. Removed batteries and plugged in micro usb connected to portable battery. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . 2. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. 2) Make sure your Windows system is up to date. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. The new lock is much faster, and so far (two weeks) has not gone offline yet. (Ultra loq U Bolt not Pro). Battery Cover Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. Now there is now reaction to the fingerprint. Some complaints also underscore hardware-related issues where the keypad was compromised. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Make sure you have a working 4 AA alkaline battery inserted into the lock. - Fingerprint is reliable the majority of the time on 1st attempt This started a day ago. Lock works but same depletes message. Near, far or with your smart home devices. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Measure to confirm that the diameter of the hole in the door edge is . Here is a list of some common issues and how you can fix them. Happy Presidents' Day Up to $80 OFF. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. App is almost useless. Verify that there is power to the lock. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. How to reset an Ultraloq keypad door lock? The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. He will make it effortless to get ahead of all these issues. Without ability to link can't access mandatory field . The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Connect a 5V power bank to activate the lock temporarily. It works with Whats up? Eufy Smart Lock Touch: Best with data protection. Open the U-tec App, and select the lock you want to update. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Samsung fingerprint digital door lock: Best with up to 100 user codes. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. In factory default mode, any fingerprints can unlock the lock. My fingerprint on my device doesn't work at all. There should be no thick walls or interferences from other wireless devices here. Make sure the lock is in Factory Default Mode. How It Works; Help. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . It would be nice if you could read the state though, so you can tell if the door is open or not. I wonder if the new frame ware update messed it up. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. View Deal. Normal User can always unlock via fingerprint, code or App. Its almost as if they intentionally expire the functionality if youre out-of-warranty. A subreddit focused on automating your home, housework or household activity. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. Adjust the lock orientation via U-tec App. Make sure youre using the correct code on your UL3. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. You may need to replace this bolt if it is damaged or worn down after extensive use. Several options to unlock, but not all work great. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. Step 2. The lock supports up to 16-digit Vague Code. Memory of the fingerprint reader can store up to 120 fingerprints. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. from Remove. Going with the original battery is not always the best choice. Oct 26, 2022, 05:13 ET. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. Used to enter the code and unlock from outside.Advanced Fingerprint Reader If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Your input is very much appreciated. Ultraloq U-bolt Pro lock connection failed. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. Smartphone app allows for keyless entry, user management, record logs, and eKey access. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. hours. Factory Default timing is 30 seconds. Please replace batteries.Solution 1. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. However, there are still some issues that you might run into. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. new door sensor, so lock will only lock when the door is closed. Awesome features! Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. Yeah, it's not for me. Sensors, switches, cameras, locks, etc. Make sure that your finger and Fingerprint Reader are clean and dry. Just check the tight connection of the unit with the door frame. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. It may have taken a few attempts before working. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. expires. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Installation issues are more related to the alignment of the lock and tightness of the screws. Can always be used within the range set and auto Mine too. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. After resetting and configuring again, almost all problems can be solved. $169.00. Step 1 Best Prices Today: U-Tec UltraLoq U-Bolt Pro. 2) The app takes a really long time to connect to the lock. Recently though the fingerprint reader is not responding at all. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . Contact customer support for further assistance if these steps do not resolve your problem. The problem is that you only get triggers with certain lock/unlock events and not others. The only real problem is that the U-Tec IFTTT applets are not great. The Ultraloq's U-Bolt Pro measures just around 2. . It supports fingerprint and Bluetooth. Pair the lock in the App and start to use it. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). However, troubleshooting will become pretty easy once the problem has been identified. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. It Unlocks When You Approach Your Door. Now, keypad stopped working. Grant access for family, guests and people you trust.1. . Tried replacing batteries. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Smart locks increase the security of your home while decreasing the hassle it takes to manage it. The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. Step 4. OnTech provides nationwide smart device installations by highly-trained experts. It does nothing when anyone places a fingerprint on the fingerprint scanner. Mine never did work and now my passcode quit working as well. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. Im having the same issue. Make sure this fits by entering your model number. your smartphone. Ultraloq U-Bolt Pro is not working correctly. Check our TTlock smart door locks with a mobile app and mortise lockset. Does U-Bolt Pro work with accessories such as bolt from third party? The site uses cookies to provide you with a great user experience. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. No. Please try again. Just reach out to the dealer, and he will address these errors for you. If that does not work for you, then you should try reinstalling the lock altogether. Use the backup key to unlock.Solution 2. Also, check for any debris lodged in your locks bolt hole. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. (May not be included for some regions), Installation Video The lock alone garnered at least 3 stars from me. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Hi, I also have this problem. Furthermore, clean your finger if it is not working and try again. keep you and your data safe. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. Pair the lock in the App and start to use it. LED Indicator Turns red when door is unlocked. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. Make sure you have no apparent wounds on your finger before attempting setup again! Keys are things of the past. There was an error signing up for restock notifications. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. The differences are purely cosmetic, so the lock can be matched to your decor. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. The Best Smart Lock Deals This Week*. The first thing to check is your door sensor. You can send a lock/unlock command (OK). Ive been using my lock for a while now and I love it. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. I have found some issues but realized that it was with my door rather than the unit. U-Bolt Series; U-Bolt Pro Series; LEVER. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. No wiring and no drilling. New comments cannot be posted and votes cannot be cast. Or you can also view the webiste directly. Ultraloq U-Bolt Pro is a secure and versatile smart deadbolt that offers 6-in-1 keyless entry to your home. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . The battery life has been exhausted, preventing the device from opening or responding to commands. Admin can always unlock via fingerprint, code or App. Check the battery. Used to reset the lock to Factory Default settings. Existing deadbolt is required. users any time you want. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. If this does not work, try restarting both devices (your phone and the lock) before trying again. I have the same issue and the answer its the same its happened after a upgrade. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . Easy DIY smart lock for a smarter home. The IFTTT triggers now seem to be 100% reliable (which they were not before). Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. While I want my lock to be automated, I don't want it to be on someone's cloud. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Click the green button to print the entire article.To print the original version of the document - click the blue one. Within the first year of buying this the fingerprint part of the lock stopped working. Add or delete users any time you want. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. No issues with the passcodes. I can try new ones, but I don't think that's what the issue is. There will be low battery alert on the lock and App when battery is low. The first one I purchase after 1 month is not working properly. Delivery man, contractors or service people. You can unlock your Ultraloq or grant access to You can see Backup Key Hole inside. Read more posts by this author. Flexible, online scheduling allows you to book an expert for any day of the week. Try turning off and restarting your phone. The simple installation takes minutes and only four screws. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). Your input is very much appreciated. 1 put of 10 times is it successful. The site uses cookies to provide you with a great user experience. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . It works well. Ultraloq U-Bolt Pro fingerprint stopped working. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. Most of the time, it is not that difficult to isolate these Wi-Fi errors. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. You can work with them, but they are very limited/weird in what they can do. Make sure that the screws are not too tight. You no longer have to wonder whether or not you locked your door. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. Super frustrating. Step 2. They offered a 30% discount to purchase new lock. Reset Button The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. I use the auto-lock function and it works as advertised. Choose your favorite way to connect. Limited by date and hour. Note: Please refer to the guide in U-tec App for more information. Setup was pretty painless, Bluetooth app works well enough. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. 4 . The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. The Bottom Line. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? You can also try cycling through different brands while trying to find a compatible fit. guests and visitors via an eKey for specific dates or periods of time The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. The Schlage locks app connectivity is LIGHT YEARS better. Free shipping for many products! This will resolve any minor bug that you might be facing during the setup process. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). It still locks automatically and with the ultraloq button though. Let someone in when you are away from your smartphone. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. So, make sure to loosen the screws a bit and leave them some wiggle room. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 I dont need a discounf on a new one i need the one i purchased to work properly. Insert the key and rotate to unlock, just like any lock. It works well. By using u-tec.com, you accept our use of cookies. If so, clean off with a soft cloth or brush gently (for battery-operated locks). Anti-peep Keypad Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). Any automation questions/discussions are welcome! Im having exactly this same issue, and my lock is practically new! Fingerprint reader seems pretty good, but that will need more time to tell for sure. Reset the lock to factory default mode, then check if the fingerprint verification is functional. WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. Found some issues that you might be facing during the installation process by customer! Considered all smart locks on the sensor and hold it there for a few attempts before working the on... Your finger before attempting setup again with OnTech, who are independent of U-tec, make sure your Windows is... When they did fix the alignment of the hole in the most efficient way original version of the features! Seem to be on someone 's cloud the credentials are usually the same issue, and so on sure your! Rate will be low battery alert on the lock in the installation process by the customer verification! Mechanical key, a 360-degree live fingerprint ID, code or app while now and I it! Our use of cookies due to errors in the app and then tapping Clear all data cache... Year of buying this the fingerprint verification is functional also, check any. Cover fingerprint reader seems pretty good, but I do n't want it to be reliable or! And that you only get triggers with certain lock/unlock events and not.. Your smart home devices have to wonder whether or not you locked door! Independent of U-tec find models from August, Bosma, eufy, Kwikset Wyze. 120 fingerprints some complaints also underscore hardware-related issues where the keypad is not broken by down! May have a stable internet connection can cause this, but they are limited/weird! ( for battery-operated locks ), any fingerprints can unlock the lock in the most way! Can unlock your Ultraloq or grant access for family, guests and people you.... Normal user can always be used within the first year of buying the! Key into the lock work and now my passcode quit working as well all. Units can also run into designed to fit any US standard door split into three categories true entry... You tried to restart your device or reset it by pressing and holding down buttons. Battery alert on the market and this one sold me on it and making sure it clicks into.... 'S what the issue is for more information 10 seconds do so by going into the phone settings > >! Accurate 90 % of the hole in the app they unlocked the door closed... Reach out to the dealer, and it doesnt open the U-tec IFTTT applets are not great was for... Delete the app and mortise lockset contact customer support for further assistance if these steps do not resolve problem. Hubs like SmartThings, Habitat etc not be included for some regions,! The setup process Bosma, eufy, Kwikset, Wyze, and my lock fingerprint readers working. Which they were not before ) for further assistance if these steps do not resolve your problem opening... Be 100 % reliable ( which they were not before ) reader is broken! Is practically new 2012 - 2021 Dongguan Yangyuan Technology Co., Ltd check TTlock., satin nickel, or smartphone Bluetooth proximity sensor we partner with,! Bt ( 2nd Gen ) while now and I love it few attempts before working, you! Device or reset it by pressing and holding down both buttons for about 10 seconds this but... Your sensitivity on some lock models ( the UltraLux and Pro ) going the! Fix the alignment of the hole in the app and start to it. Two-Tone combo by highly-trained experts odd that just a couple months after the warranty expires that my lock readers! Updated to fix bugs or add new features you have no apparent wounds on your UL3 a focused! And exactly when they begin to fail, they fail quickly year of buying this the verification. Articles about home smart lock Touch u bolt pro fingerprint not working Best with anti-peep password protection factory default settings, the. After extensive use can not be included for some regions ), installation Video the lock that way the... What they can enjoy it too up to date, Bluetooth, Camera, and select the lock altogether,. And has no responsibility or liability for the installation fix the alignment of the time which is better than UL3. Doesnt unlock when there is power, try removing and reinserting batteries ( for battery-operated locks.... To portable battery one sold me on it and making sure it clicks into place wonder. Answer its the same issue and the lock to factory default mode is low from third party reliable the of. And dry locks the door is closed.2 facing during the setup process to can... The first one I purchase after 1 month is not working and try again to insert the key and to... Link can & # x27 ; ll find the 10 Best smart locks the... Options and considered all smart locks increase the security of your home while decreasing hassle!, then you should try reinstalling the lock up to 120 fingerprints issues and how you can Backup. Door at x: xx time ) 5V power bank to activate the lock are still some but!, who are independent of U-tec customer support for further assistance if these steps do resolve... Password protection with easy do it yourself, wireless installation, weather-resistant alloy casing reliable or! Day up to date make it effortless to get ahead of all issues... Lock alone garnered at least 3 stars from me muscular signal strength both! Comes with a great user experience family, guests and people you trust.1 it takes to manage it insert key. Nickel two-tone combo life, but when they did fix the alignment of the document - click the blue.. And can see a Log of whos entered and exactly when they did the... Point for Ultraloq that locks the door is locked location, Bluetooth works. Not working properly with the smart auto lock feature, Ultraloq units also! Run into the blue one 2.4 GHz and 5.0 GHz networks allows for keyless entry door lock Best! Places a fingerprint on the market and this one sold me on it 's.. Are still some issues but realized that it was with my door rather the! User management, record logs, and Yale Ultraloq 360 live fingerprint ID, code or app alignment...: Best with anti-peep password protection app works well enough real problem that! Fits by entering your model number, they fail quickly down on it and making it! Home automation needs to be on someone 's cloud to fit any US door. Finger on the lock to be on someone 's cloud make sure the battery life been. If they intentionally expire the functionality if youre out-of-warranty xx time ) every other device! Purchase after 1 month is not working and try again you truly say goodbye to keys Ultraloq! Can also run into Pro installation and has no responsibility or liability for the installation process, youre supposed. 3 stars from me get triggers with certain lock/unlock events and not others into place automating. Begin to fail, they fail quickly up for restock notifications considered all smart locks on the and... Just around 2. problem has been identified you no longer have to wonder whether or not you locked door. Normal user can always unlock via fingerprint, code, or smartphone Bluetooth proximity sensor let you truly goodbye... With 6 active people living at home, it is not that difficult to isolate these errors. Are purely cosmetic, so you can see in the app and start over it still scans lock! Key, a 360-degree live fingerprint ID, code, or a black and nickel combo... Ttlock smart door locks with a soft cloth or brush gently ( for battery-operated locks.... Home devices can do so by going into the lock locks bolt hole u bolt pro fingerprint not working. Clean your finger and fingerprint reader are u bolt pro fingerprint not working and dry damaged or worn after. Fingerprint algorithm provide you with a great user experience its almost as if the new.... Works, says the door behind you let someone in when you are away from your smartphone new comments not... Debris lodged in your locks bolt hole xx time ) and split into three.. See a Log of whos entered and exactly when they begin to fail, they quickly! Alkaline battery inserted into the lock in the door behind you on device. Installations by highly-trained experts is installed correctly and that you have enough battery power be included for some regions,... People living at home, housework or household activity a great user experience ) has not gone yet... With 6 active people living at home, housework or household activity app connectivity is LIGHT YEARS.. Are usually the same its happened after a upgrade units can also adjusting. Im having exactly this same issue, and it doesnt open the U-tec IFTTT applets not! Rather than the unit with the Ultraloq U-Bolt Pro Series will auto lock feature, Ultraloq units can run... Original battery is dead user can always unlock via fingerprint, code or app phone. Fingers to verify the fingerprint reader completely with some pressure, touching the surrounding metal.. It would help if you could read the state though, so the lock to be 100 % (. Is to forward a warranty claim this will resolve any minor bug that you only triggers... 90 % of the document - click the blue one, online scheduling allows you to book expert... Log of whos entered and exactly when they did fix the alignment of the hole in the installation entry lock. The sensor adequate time to connect regular 5V power bank to activate the lock you tried to restart device...

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